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How to Reduce the Risk of HPD Violations Through Timely Tenant Complaint Handling

As a landlord or property manager, it's crucial to respond to your tenant's complaints in a timely manner to avoid any issues with the city's Housing Preservation and Development (HPD). HPD is responsible for enforcing the city's housing code and issuing violations to landlords who fail to meet certain standards. This can be a costly and time-consuming process for landlords, potentially leading to a damaged reputation and a loss of tenants. However, there are strategies for handling tenant complaints that can reduce the risk of HPD violations and avoid unnecessary stress. In this blog post, we'll explore what causes 311 complaints, how to handle tenant complaints in a timely manner, and the type of work we do to correct the issue and aid in removing the violation at Pop's Upkeep.



Understanding the causes of 311 complaints is crucial in preventing HPD violations. All complaints received by HPD are assigned a priority based on the severity of the issue. Priority A complaints are the most serious, urgent and require immediate action. Priority B complaints are less severe but still require attention. Common complaints include heating, hot water, vermin, mold, and building cleanliness issues. Knowing the most common complaints in your buildings can help you to prioritize and plan accordingly. Having a preventative maintenance plan in place can also go a long way in reducing the number of complaints received.


Handling tenant complaints in a timely manner is key to reducing the risk of HPD violations. It's important to respond to your tenants' concerns as soon as possible, ideally within 24 hours of receiving the complaint. By acknowledging and addressing the issue quickly, you can prevent it from escalating and becoming more severe. Documenting the complaint and the steps taken to resolve it is also important in case of future disputes. At Pops Upkeep we have a dedicated team that responds to tenant complaints and follows up until the issue is resolved.


In the event a violation is issued, it's important to take action immediately. This will not only correct the issue but also aid in removing the violation as soon as possible. Pops Upkeep has extensive experience in correcting violations and providing compliance consulting services to landlords who find themselves in violation of HPD codes. The type of work required to correct the issue will depend on the nature of the violation. This could include plumbing repairs, electrical work, window replacement, or addressing structural issues. Our team goes above and beyond to find the most cost-effective and efficient solutions to correct the problem.

When it comes to reducing the risk of HPD violations, prevention is always the best course of action. Regular inspections and maintenance checks along with proper communication with tenants and residents can help to reduce the nu

mber of complaints and ultimately violations. Choosing the right team to handle your properties can also make a significant difference. Pops Upkeep has over 20 years of combined experience in property maintenance and compliance and can provide custom solutions tailored to your specific needs.

In conclusion, handling tenant complaints in a timely manner and taking swift action towards any issued violation is of utmost importance. By understanding the most common 311 complaints, addressing them promptly, and working with a team that has the necessary expertise, you can greatly reduce the risk of HPD violations. Preventative measures and proper communication are key to successful property management and avoiding any unnecessary stressors. At Pops Upkeep, we're committed to providing the best possible service to our clients and helping them maintain safe and healthy properties for their tenants.

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